Customer Service Policies

This page provides the product support information for the Sounder product including contact information and policies for doing business with Ideas 2 Market LLC.

Contact Information

Ideas 2 Market LLC,
40 Lakeshore Drive,
Hudson, Mass. 01749,
Phone: 978-212-5700
Email: mike_kaczmarek@myideas2market.com

Ordering

Our website uses the PayPal secure online shopping cart. You DO NOT require a PayPal account to checkout. If you are not comfortable ordering online, you may call us to place your order.

Regular Order Payment
All orders use the normal check out unless the order is for more than 10 units.

Wholesale Orders
If you require an amount greater than 10 units call 978-212-5700 for details on how to fill your order

Shipping and Handling

All orders are shipped US Postal Service, unless you contact Ideas 2 Market and a special arrangement is made.
Shipping and Handling is combined and are as follows:

UNITED STATES:
Single Pair SoundeR ........... shipping is $   7.00
2-Pair Pack SoundeRs ........ shipping is $ 10.00

CANADA:
For any order amount ........... shipping is $ 30.00

Privacy Policy

We respect your privacy! Any and all information collected at this site or over the telephone will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed. Any information you give will be held with the utmost care, and will not be used in ways to which you have not consented.

Faulty Equipment

If the units purchased are faulty and do not provide the service stated, contact Ideas 2 Market, by email or phone to describe the issue.

Warranty

Ideas 2 Market warrantees functionality of its name brand products for 30 days. If assistance is required, contact Ideas 2 Market LLC either by email or phone and we will provide reasonable aid.

Retailers and Distributors

I2M will work with Retailers and Distributors interested in selling this product. If you are interested in becoming a distributor for the Sounder, call at the number listed above or send email. We are an equal opportunity provider.

Ideas 2 Market Web Site Use Agreement

Ideas 2 Market has provided this web site (www.soundertv.com) and all product and service information contained within on the terms and conditions outlined in this "Use Agreement". By using this site, you are agreeing to these terms and conditions. Ideas 2 Market reserves the right to change these terms and conditions at our discretion.

Copyright Information

The information on this Web site is protected by all applicable laws, including copyright law.

Copyright Notice

All Rights Reserved. Use, duplication, or disclosure is subject to the restrictions set forth in FAR 52.227-19 by the United States Government. Your use of the information contained within www.hvacfreeflow.com and www.myideas2market.com is for information, personal, and noncommercial purposes only. You may not modify any documents or graphics. You may not copy or distribute graphics or their accompanying text. You may NOT copy the design elements, look and feel, or layout of this Web site. Those elements of the Web site are protected by law, such as trade dress, trademark, and other laws, and may not be copied or recreated in any manner.

You can contact Ideas 2 Market at mike_kaczmarek@myideas2market.com.